Choose delivery

Catalog

PURCHASE RETURNS

PRODUCT RETURN IN CASE OF PURCHASE IN OFFLINE SHOP

 

The Buyer has the right to make a return of goods of proper quality during 14 (fourteen) days, except the day of purchase. Return of the goods of proper quality is possible if market condition, all labels, consumer properties, and the document confirming the fact of buying the goods remain. You cannot return the goods which have been used*.

Please note that swimsuits cannot be exchanged or returned.
 

PRODUCT RETURN IN CASE OF PURCHASE IN ONLINE SHOP

 

The buyer has the right to refuse the ordered Goods at any time before receiving it, notifying the sender in advance, and after receiving the Goods — within 7 (seven) days** after receiving the goods from the online store. The parcel is sent by any courier company, all shipping costs are carried out by the customer.

Return of the goods of proper quality is possible if market condition, all labels, consumer properties, and the document confirming the fact of buying the goods remain. You cannot return the goods which have been used***.

Please note that swimsuits cannot be exchanged or returned.

 

THE RETURN OF THE GOODS ON THE TERRITORY OF THE RUSSIAN FEDERATION

 

  1. You should send the parcel via any courier or request a return in Namelazz store not later than 7 (seven) days after receiving goods from the online store.

  2. Contact us in our account @namelazz, email - info@namelazz.com, or by calling +7 (922) 138-80-80 within 7 (seven) days after receiving goods from the online store, notifying the sender in advance.

  3. Full in the return from. All fields are mandatory.

  4. Carefully pack the product, use the original packaging if possible and attach the return form.

  5. Send the parcel by any courier company (except Russian Post) at your expense to the address: 620075, Russia, Ekaterinburg, 49 Lenin Avenue, send to the name 'Petrova Maria Andreevna', contact phone +7 (922) 138-80-80.

  6. Please inform us of your order number, track number and the name of shipping company which was chosen by account @namelazz, email –  info@namelazz.com.

 

RETURN OF THE GOODS FROM OTHER COUNTRIES

 

  1. You should send the parcel via any courier or request a return in Namelazz store not later than 7 (seven) days after receiving goods from the online store.

  2. You should send the parcel via any courier or request a return in Namelazz store not later than 7 (seven) days after receiving goods from the online store.

  3. Full in the return from. All fields are mandatory.

  4. Carefully pack the product, use the original packaging if possible and attach the return form.

  5. Send the parcel by any courier company (except Russian Post) at your expense to the address: 620075, Russia, Ekaterinburg, 49 Lenin Avenue, send to the name 'Petrova Maria Andreevna', contact phone +7 (922) 138-80-80.

  6. Please inform us of your order number, track number and the name of shipping company which was chosen by account @namelazz, email –  info@namelazz.com.

 

PROCESSING TIME OF REFUND

 

The processing and approval time of returns is 1-3 working days from the time we receive your return parcel. After approval of, return we will transfer the funds to your card or bank account within 1 to 7 banking days. In case of problems with the payment, we will contact you for account details. Please note that the refund depends on the speed of processing of the transaction by your Bank and can reach 30 banking days.


The return costs shall be borne by the buyer.

Please also note that any costs associated with product returns, including customs and other additional fees (for international shipments), shall be borne by the buyer according to tariffs of transport companies and customs fees of the country of destination.

If you have any questions, contact us by using our account @namelazz, email - info@namelazz.com or WhatsApp +7 (922) 138-80-80.


 

*According to clause 1 a. 25 of the Law of the Russian Federation from 07.02.1992 №. 2300-1 'About protection of Consumers Rights'

**According to clause 21 of the Russian Federation Government Decree from 27.09.2007 № 612 (ed. from 30.11.2019) 'On approval of the Rules for Sale of Goods by Remote Means', a refund is possible within 7 days after receiving the goods from the online store..

***According to clause 4 a. 26 of the Law of the Russian Federation from 07.02.1992 №. 2300-1 'About protection of Consumers Rights'

Be the first to know about our private sales, new arrivals and seasonal.
Cart
Sum: [[ product_costs ]]
Checkout
Continue shopping
Your cart is empty
Saved items
Continue shopping